What is the definition of a fault under the NRF?
A fault or service difficulty, in relation to a CSG service, under the NRF, has the same meaning as that used for the CSG Standard, namely: • absence of a dial or ring tone or • inability to make or receive calls or • disruption to communications because of excessive noise levels or • repetition of service cut offs or • another condition that makes the service wholly or partly unusable or • if the service includes an enhanced call handling feature -the feature is not operative. As with the CSG Standard, a fault needs to be reported by a customer to be subject to the NRF, and the fault needs to be within the network (that is, not within customer premises equipment on the customer side of the network boundary).
