What is the damage deposit and do we have to take out additional collision damage waiver (CDW) insurance?
A. The damage deposit, sometimes called a security deposit, is the sum you deposit with us over and above the hire charge. For motorhomes it is 250.00 (500.00 for drivers 21 – 24 years) and for caravans it is 150.00. This deposit is fully returnable provided the vehicle is returned clean, undamaged and on time. In the event of damage to the vehicle or an insurance claim from a third party, the cost of the damage/claim will be deducted from this deposit before it is refunded to you. In the event that the damage repair costs exceed the deposit paid then an additional sum will be payable by the Hirer up to the level of the insurance excess. This insurance excess is currently 500.00 for motorhomes and 300.00 for caravans. For accidental damage this sum is your maximum liability and any additional costs will be covered by Tilshead Caravans or our insurance company. Some hire companies have a high insurance excess, for example 750 – 1500, and then charge you for collision damage waiver insur
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