What is the cut-off time to change or delete pending payments?
You may cancel or change any scheduled payment through Frontier NetTeller with Power Pay no later than 12:00 p.m. CST on the scheduled Payment Date. Back To Top What should I do if a payee has not posted my payment or I’ve received a late notice? First, you should always allow enough time for the payee to receive and post your payment. Remember to allow at least 48 hours for electronic payments and up to 8 days for check/draft payments. If you receive a late notice, and more than enough time was given for the payment, call the payee directly to ensure your payment and late notice did not cross in the mail. If you believe an error has occurred, you can e-mail us at ibsupport@frontiernational.com with the payee’s name, payment date, amount, account number, and telephone number or call Online Banking at 1-888-369-0303 and we can research the payment. **PLEASE DO NOT SEND CONFIDENTIAL INFORMATION VIA E-MAIL.
