What is the customer support policy for Clooz?
Customer support will be provided free of charge to all registered Clooz users. Those who purchase the program from a vendor need to mail in their registration cards or register from within the program in order to receive support. If you purchase the program directly from Ancestor Detective, you do not need to return the registration card as you will automatically be eligible for customer support. E-mail to clooz@clooz.com is the primary and preferred method of contact for customer support. Questions can be faxed to (734) 354-6442 or mailed to P.O. Box 6386, Plymouth, MI 48170-8486 USA. If you are having problems with Clooz, you should first check the Clooz Knowledge Base to see if the problem has been addressed. All aspects of Clooz and Ancestor Detective are a two-person show, so patience is appreciated. Remember, customer support is free and you will be supported! However, the customer support being provided free is for Clooz only, and not for answering questions specific to Microso
