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What is the Customer Satisfaction (CSAT) Index?

April 26, 2017CSAT customer index satisfaction

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What is the Customer Satisfaction (CSAT) Index?

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The Customer Satisfaction Index (CSAT) provides Microsoft solutions partners access to third-party market research services for surveying and measuring customer satisfaction. This programme is offered at no additional charge to Certified and Gold Certified Partners. Take a tour of the CSAT index demo and learn how you can participate during the next survey period. To help you demonstrate your commitment to customer satisfaction, partners who re-enrol at the Gold Certified level after 1 October, 2009 will need to have participated in at least one CSAT Index survey during the previous 12 months. Get started.