What is the cost to the consumers of thefts and loss of mobile phones?
It is difficult to quantify but it would include: • Inconvenience of being without a phone • Loss of stored information i.e. contacts • Liability for call charges until the theft is reported • The hassle of having to report the theft • Replacement costs of the handset – ie lost investments • Damage caused by thieves breaking into cars and homes etc. • Sometimes phone thefts are also associated with personal assaults.
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