What is the cost of using a live chat service as compared to a phone-in setup or email support?
Live chat services allow you to employ OUR team for YOUR website without having to hire any agents yourself. You will not be required to perform any tasks unless input from your end is necessary. This means that your initial setup costs are at a bare minimum and you don’t have to worry about salaries and benefits. You can also use a much smaller team than you would need for a phone setup because of the ability of chat-agents to multitask as opposed to phone setups. You will not need to invest in workspace or quality management as everything is inclusive in the service package. These factors cut initial setup costs for a chat service to a fraction of what it is for phone setups, while avoiding the kind of delays and backlog experienced with, for instance, e-mail support.
