What is the cost of returning product ?
If the product we have supplied is defective or of poor quality, your Statutory rights are unaffected and we will pay the cost of returning the item to us. If you have ordered the wrong product, such as the wrong size, grade or colour, we reserve the right to charge just the actual cost of the parcel rate for returning the item to us. The standard parcel rate is £5.75, but higher rates apply to parcels above 5Kg.
