What is the cost of ownership? What are the hidden costs?
A. Cost of ownership is very different from the cost of a Software Application License. Cost of ownership includes hidden costs and annual costs. Hidden costs are the infrastructure to run the application. This includes cost of the server, the database, the web server software, the development compilers (if you want to customize the application), the server operating system. In addition most software, both the application and the software infrastructure requires an annual update fee. There is also an external or internal IT cost, for manpower to support and maintain your infrastructure and application With Service Dispatcher there are no hidden costs. Service Dispatcher uses an open source environment (Apache Webserver, MySQL and PHP) that is standard and no cost on most Linux servers and service providers. Compliance Tracker will also run on Windows XP professional instead of Linux. Our customers can choose to purchase our annual support which includes new features as well as updates
