What is the consensus about service and support of the iPF printers?
While there were a lot of problems early on with the iPF5000 service and support, these issues have virtually all been resolved. Posts to the Wiki about Canon service and support for the last 2 years have generally been extremely positive. In the United States: • Canon now has a written warranty on printheads • Defective ink cartridges are replaced quickly and without question • Profiles are available for most Canon papers • Defective Roll Feed Units from the iPF5000 (problem specific to the iPF5000 model) have been fixed by Canon even after the warranty period expired • Telephone support techs are generally quite knowledgeable • When a service call is required, reports indicate that the service techs are good. Service is provided by CalGraph under a contract with Canon.
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