What is the connection between TQM and QA?
Total quality management (TQM) is focused on continuous improvement of the firm’s business and construction processes. If your firm has a TQM program, then its QA program should be an extension of the TQM program. An effective QA program will provide a valuable feedback mechanism for monitoring and improving the company’s processes. Why is a QA program needed? A successful project is one that is completed in accordance with the contract documents, on schedule, and within budget. Your firm needs a QA program to ensure that the completed project meets the customer’s requirements as stated in the contract documents. A QA program will improve quality and help prevent problems caused by oversight and lack of attention to detail. Every successful firm has a QA program, which may be informal and not in writing, but everyone associated with the firm knows that it exists. The management of the electrical contracting firm conveys its dedication to quality and customer satisfaction through both i
