What is the conflict resolution procedure?
If a(some) conflict(s) persist(s) at the time of payment, AGICOA’s Legal and Business department or the Rightsholder can propose a managed and phased “Conflict Resolution Procedure”. You will be specifically and officially informed of the launching of such a procedure. The procedure aims at: • providing the conflicting parties with a better service on how to settle their conflicts; • distributing the amounts of royalties blocked by conflicts. Main features of the conflict resolution procedure: • AGICOA will provide assistance to conflicting parties to resolve the conflicts; • AGICOA will encourage the parties to communicate and to substantiate the grounds of their claims; • A party which is not prepared to participate in the conflict resolution process and not willing to substantiate its claims will be deemed to have withdrawn its claim; • AGICOA will make a recommendation to the parties on how to resolve the conflicts; • If the parties do not, within a specific deadline, accept AGICOA
