What is the common perception of the role of the housekeeping department of a hotel?
LL:These vary geographically. In Australia and Europe the perception is more of being just the cleaner, the work is considered menial and there is low social recognition. In Asia, housekeeping is more accepted as a valid career path and is a more socially acceptable profession. GSA :How does the hierarchy breakdown? LL:The usual hierarchy is the executive housekeeper, then assistant executive housekeeper, senior supervisors, then supervisors, then rank and file staff including room attendants, housemen, public area cleaners and linen/uniform attendants. GSA: What is the official role of an executive housekeeper? LL:Officially they are in charge of the cleanliness and upkeep of the guest rooms, public areas, linen, uniforms and laundry operations in a hotel. They may be responsible for up to 150 staff and a budget in the millions. Unofficially the executive housekeeper is the mum of her brood, able to pull miracles from thin air and someone who deals with all the guts with no glory. Oft
