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What is the CodeWeavers Support Ticket System?

April 26, 2017codeweavers support system

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What is the CodeWeavers Support Ticket System?

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The CodeWeavers Support Ticket System is a mailing list that allows us to track support emails for our products such as CrossOver. A support staff member will then be assigned to that request or ticket. New tickets appear in the system as [Open]. Dialog between the customer and the assigned staff member is tracked in our system until the issue has been solved to the customers statisfaction. The ticket is then marked [Closed]. Replying to a closed ticket will automatically reopen it.