What is the Cloudwine policy on breakages from deliveries?
Although the courier advises us if there are any breakages, if this is not the case it’s very important that you let us know ASAP of any stock damage once received so we can investigate with the delivery operator and source replacement wine for you. As you can appreciate to prevent fraudulent damage claims we need to be made aware of damage ASAP thus we prefer to be notified via e-mail within 24 hrs. Please keep the neck of the bottle(s) with foil and cork intact and we will organise for it to be collected and a replacement to be sourced. Remember that insurance is included within the order.
