What is the claim process?
When the carrier picks up the order from us, they say that they are receiving the product in good condition. By accepting it from us, they have agreed to get it to you in the same condition. If they did not do this successfully, a claim needs to be filed. The nearest terminal will send someone to take pictures and investigate the damage. If you signed the delivery receipt without noting any visible damage, the investigation will not take very long. The terminal will get with you with an answer and hopefully a quick resolution.
There are three levels of approval after the Division receives a claim form: • Level One approval is first required to determine if the claimant has supplied proper documentation. If not, a letter will be sent to the claimant explaining what documentation is missing from the claimant’s original submission. • Level Two approvals will occur after an examination of the returned documents determines that the claimant is the correct individual and eligible to make a claim. • Level Three approvals are given after verification of all documents provided are in good order and that Level One and Level Two approvals have been properly granted. Once it has been determined that all necessary documents have been provided, and in good order, a claim is approved for payment.
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