What is the check-in process?
Guests are asked to arrive promptly at the agreed arrival time. Please phone 30 minutes before reaching the apartment or send us a text, so that one of our staff has time to get to the apartment to meet you. There you will be asked to fill out our form and make the payment. We will provide you with tourist information, and security tips about the apartment and the surrounding area. We will then give you your keys and a map. You will asked to fill in your credit card details on the form. By doing this you agree to assume financial responsibility for the following: any damage to the apartment and its facilities during your stay, for not returning keys (which will result in a charge of 30 euro per set), for additional cleaning if necessary (in exceptional cases where the cleaning required is abnormal; a charge of 15 euro for each hour over 2 hours), for calling staff out to perform unnecessary duties (15 euro per hour including travel). If you do not wish your card to be used for this pur
Related Questions
- We want to computerize our check-in process. Can’t we just create forms that look like what we’ve got in something like Word or Acrobat?
- Is there a deadline for completing the Online Check-in process and accessing my Express Docs?
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