What is the Centers “no-show” policy?
A “no-show” is someone who misses an appointment without canceling it ahead of time. No-shows inconvenience other potential clients. The first time you are a no-show, your appointment-making privileges are automatically cancelled and any pre-existing appointments for the next two weeks are cancelled (although you are still allowed to be a drop-in client). Your privileges will be reinstated two weeks after the day you have emailed the Center’s director smstrang@mit.edu requesting that they be reinstated. So it is important that you email the director as soon as you receive automatic notification that your privileges have been cancelled. If you are a no-show a second time, your privileges will be withheld for a month starting the day after you have emailed the Center’s director. As with all our policies, this policy exists so that the greatest number of clients as possible can receive advice. A no-show prevents someone else from having that appointment slot.
