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What is the cancellation / reschedule policy ?

April 26, 2017cancellation policy reschedule

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What is the cancellation / reschedule policy ?

2 Answers

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If it is necessary to cancel/skip your regular cleaning day, we require a 24-hour notification. If we receive fewer than 24 hours notice, or cannot access your home, it will be necessary for us to charge the full price of your cleaning. Future scheduled cleanings will remain unchanged. Please be sure to submit in writing (via email or fax) any termination of regularly scheduled cleanings. Please do not inform the service team of any changes to your schedule — this must be done directly through our offices.

0

Posted

If it is necessary to cancel/skip your regular cleaning day, we require a 24-hour notification. If we receive fewer than 24 hours notice, or cannot access your home, it will be necessary for us to charge the full price of your cleaning. Future scheduled cleanings will remain unchanged. Please be sure to submit in writing (via email) any termination of regularly scheduled cleanings. Please do not inform the service providers of any changes to your schedule — this must be done directly with the management.