What Is The Cancellation Policy?
• You can cancel your subscription at any time up until 5 days before the Subscription Expiration Date to avoid renewing and paying for next month’s service (invoicing is quarterly). • A “Cancellation” confirmation e-mail will be e-mailed automatically, if the Cancel request has been successfully submitted and received on time by LMElive. Note: The LMElive service(s) just cancelled (status: Pending Cancel) will be available until the Subscription Expiration Date, but will not renew for the next billing cycle.
A. All cancellation requests must be submitted by email to ACL Services Ltd. at user_conference@acl.com . If a cancellation is received on or before March 3, 2008 (5:00pm PT), your registration fee will be refunded minus a USD 100 processing fee. Refunds will not be granted for cancellation after this date. “No-shows” are responsible for full conference payment. In the unlikely event that ACL cancels the conference, ACL’s liability is limited to refund of conference and training fees.
All cancellations must be received in writing and are subject to the following penalties: * 30 days or more before the arrival date = $200 administration fee * 21-29 days before arrival date = 75% cancellation charge * 20 days or less before arrival date = 100% cancellation charge (please consider Trip Insurance to protect against unforeseen circumstances)
We request a 48 hour prior-to-arrival notice in order to cancel without a fee. If you call to cancel within the 48 hours, there will be a fee charged to the card on file equal to one (1) night at rack rate. If you are making a reservation that is an arrival within the next 48 hours, the cancellation policy is still in force (a cancellation fee will be charged if you must cancel). For monthly reservations we require a 2 week prior-to-arrival notice. If you cancel within the 2 weeks prior to arrival you will be charges a cancellation fee equal to two (2) nights at rack rate. A cancellation code is given upon cancellation if cancelled in time and without penalty. Please let us know as soon as possible, so accommodations will be available for those in need.
