What is the cancellation policy for hotel reservations?
If you decide to cancel your booking we must be notified via e-mail only (please remember to quote booking reference number). The following scale of charges will be applied, depending on when the notification of cancellation is received. a) More than 10 days prior to the check-in date (or cancellation deadline date): 20 USD or 20 EUR or 15 GBP administration fee (depending on the published rate of your booking). b) 10 days or less before check-in date: 1 night’s accommodation charge. c) No cancellation of the reservation and (or) no checking in at the confirmed hotel: 1 night’s accommodation for each room. d) Cancellation after the check-in date (or cancellation deadline date) STRICTLY NO REFUNDS due to hotel policy. e) Any refund will cause a bank fee of 5.35%.
If you decide to cancel your booking we must be notified of the decision via e-mail: contact@fchtravel.com, please remember to quote booking reference number. The following scale of charges will be payable depending on when the notification of cancellation is received. More than 10 days prior to actual check-in date Administrative charge of 20 USD or 20 EUR depending on the published rate of your booking will be made to you. 10 days or less prior to actual check-in date 1 night’s room rate plus bank fee of 4.28% will be charged. If you fail to cancel your reservation, and/or do not check in to a confirmed hotel 1 night’s accommodation charge or full period of stay will be charged. Cancellations after checked-in cannot be refunded Glossary of room types A “single room” : has one single bed, and thus accommodate one person. A “double room” : has one large bed, big enough for a couple; Or a “twin room” : has two single beds for two people who don’t want to share a bed.
