What is the cancellation and lock-out policy?
If you need to cancel a cleaning for any reason, just call us by 12 noon the business day before our cleaning visit. There is a $25 late cancellation fee for canceling or rescheduling a visit after 12 noon. The same fee (what we call a “lock-out fee”) applies if we are unable to gain access of your home, through no fault of ours. On the rare occasion when we must cancel or reschedule a cleaning without one business day notice, you will receive a $25 discount on your next service.
