What is the borrower required to do?
A borrower who wishes to negotiate a loan modification must contact a housing counselor from the list provided within 14 days after the list is mailed to the borrower. The borrower may also contact the designated agent to request a meeting and also request a housing counselor to attend the meeting. Upon request, the borrower must give the designated agent, documents needed to determine whether the borrower is eligible for a loan modification.
