What is the best way to provide information to carers about complaints and meet element 9.3.7?
The most effective method of providing information to carers is through an induction package. Evidence of providing this information to carers can then be demonstrated through an induction checklist which is signed by the carer and returned to the service. The induction package can also include information to meet elements 7.3.6 and 7.3.7.
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