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What is the best way to engage Support for severity-1 issues?

April 26, 2017best engage support

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What is the best way to engage Support for severity-1 issues?

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A. For severity-1 issues, the best way to engage Support is through Informix Follow-the Sun (FTS). This English-only option ensures that you receive direct-to-engineer attention and 24/7 Support assistance to get you up and running quickly and effectively.