What is the best way to amend a reservation made on a GDS?
If you are increasing the length of stay, it is advisable to make a new reservation for the additional nights. If you are decreasing the length of stay, always check the hotel’s current availability first. If a hotel is fully booked, please contact your local Utell Customer Service team who will arrange for the booking to be manually amended (reasons for this procedure are contained within the HODUI pages of all the GDS’s). It is currently not possible to amend a booking via www.UtellAgent.com. If you have made a voice or UtellAgent booking, please phone our reservation centres to amend. • How can I check either the status or the details on a confirmed booking? If your booking was made via our voice centres or www.UtellAgent.com you may view the details by following the simple steps below: • Log on to UtellAgent.com. • Go to the “Reservations” menu • Click on the Retrieve Reservation link and follow the instructions on the screen. You will then receive a confirmation of reservation dis
