What is the best way of reporting problems in MIMIC?
A. After MIMIC 5.10 the Diagnostic Wizard presents a convenient interface to report problems. Otherwise, the fastest way of resolving problems is by sending e-mail to support@gambitcomm.com with a brief description of the problem, and supporting information, such as excerpts from the log window that show the problem. If there is a workaround, we will let you know as soon as possible. If the problem requires a fix, we will open a trouble ticket and schedule it for an upcoming release. All customers are notified of new releases as soon as they become available through the MIMIC User Group mailing list. If you have a large supporting file from one of the tools (core file, log file, walk file), please don’t email it yet since our mail server has limited resources (bandwidth and space). Tell us about the problem first, and we will ask you for the core file.
