What is the best way for me to resolve A-to-z Guarantee claims?
Occasionally claims are filed for orders that failed to get fulfilled by the seller or for items that were returned. In these cases, immediate refunds initiated by the seller through Marketplace Payments are the easiest and best course of action to resolve the problem. If the item has been shipped or the seller believes it is not materially different than described in the item listing, then it is best for them to respond as quickly as possible and represent their version of what happened with the order or item. It is important for the seller to provide as much additional, relevant, and “compelling” information about the transaction or specific actions taken regarding the transaction, including but not limited to: • Shipment method, tracking number and tracking details. • Correspondence between the buyer and seller that proves the seller spoke to the buyer or received an e-mail message from the buyer with an acknowledgement of receipt of the merchandise and/or satisfaction with the tran
