What is the best part of providing Symposium Training for GDS Customers?
We enjoy seeing the positive expression on people’s faces when they walk out of a class knowing that they can effectively use their Symposium Call Center Server and Symposium Web Client. The managers know they have effective tools to manage the entire contact center. The supervisors can more easily recognize superior agent performance and agents that need additional coaching. The reporting supervisors know how to export report data into Microsoft Excel or Word instead of manually keying the data into reports or forms. The managers know if they are under or over staffed, and know what their customer’s are experiencing in the call center. It really makes our jobs rewarding when we get to spread the word about all the great things that Symposium Call Center Server and Symposium Web Client can do. Superior Symposium training allows you to improve the level of customer service provided by your contact center and makes your job easier.
