What is the best implementation strategy for the Service Level Management (ISO/IEC 20000)?
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- Since the ISO/IEC 20000 standard, which defines the requirements for an IT service management system, now exists and is based on ITIL version 2 -- why bother with a version 3?
- If I want my organization to be ISO/IEC 20000 certified do all my staff need to have EXIN certificates in IT Service Management based on ISO/IEC 20000?
- What is the best implementation strategy for the Service Level Management (ISO/IEC 20000)?