What is the BCBSKS interactive voice response (IVR) system and how does it work?
Anytime a provider calls the BCBSKS customer service center or pre-certification department, the call will be handled by our interactive voice response system. The IVR uses an exchange of spoken information between the person calling and the system to authenticate provider telephone calls and furnish information about claim status and eligibility. At the end of either a claim status or eligibility IVR exchange, the caller can furnish a fax number and a recap of the information will be faxed to them. Complete IVR instructions are included in our September 12, 2005 newsletter.
