What is the basis of the cooltown research program?
The cooltown research program is based on five underlying beliefs about the future: a. Rampant diversity of mobile and embedded information products, wireless and wired communication networks, and rich media content will be the norm. b. The future network environment is the web. c. Everything has a web presence. People will become first-class citizens of the web. d. Bridging the physical and online worlds will bring the benefits of web services to the bricks-and-mortar world where people still live most of their lives. In turn, people that don’t sit quietly at their desks will have access to online services. As the physical and online worlds come closer to each other, customer relationship management and deep personalization will become a reality. e. Connected ecosystems of service providers will link together in creative and productive ways. A new paradigm will emerge as diverse services are woven effortlessly together, changing how and from whom customers receive products, emergency
