What is the banks role in resolving my dispute?
We act as a liaison between you and the merchant’s bank. Evidence is required before a resolution can be achieved. In addition to the card scheme rules, we are required to comply with the Australian Electronic Funds Transfer Code of Conduct and the Code of Banking Practice. These rules and regulations provide a merchant with the opportunity to prove validity of a transaction before Westpac proceeds with a chargeback.
Related Questions
- Has your client agreed a mechanism for resolving these valuation issues, or is that one of the issues in dispute? And have they agreed how to take things forward once the accounts have been finalised?
- Does resolving my customer disputes online automatically mean I will no longer receive paper customer dispute letters?
- Can I dispute suspicious transactions on my East West Bank Prepaid Gift Card?
