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What is the backorder policy?

April 26, 2017Backorder policy

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What is the backorder policy?

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Out of stock items with a lead time of 14 days or fewer may be ordered online. When ordering such items you will be informed of the shipping timeframe. The website will prompt you to call customer service (800-874-6251) when an item has a lead time greater than 14 days. These items cannot be added to your online order. If you call within 24 hours of placing your order online, customer service will place the backordered item on a separate order, provide you with an ETA, and honor the discount level of your online order.