What is the arrangement made by the Bank for redressal of investor of investor grievances?
The Bank has established a Shares Division and Investor Grievances Cell (SDICGC) AT ho. We have engaged the services of M/s. MCS Ltd.., Mumbai, as registrars and share transfer agents of the Bank. The redressal of complaints is done by M/s.MCS Ltd. However, the complaints / requests received by us directly from the shareholders is forwarded to MCS Ltd and the follow up of redressal is monitored every fornight to ensure that no complaints remain unattended. The Share Transfer Agents are submitting a monthly report on the status of complaints / requests. Most of the requests / complaints received at present are for change of address and for non receipt of dividend warrants. For payment of dividend warrants we have implemented ECS facility in centers with large number of shareholders at present and this will be implemented in other centers too in future. We request all the shareholders to avail the ECS facility. In case any shareholder has not received satisfactory reply to his/her compla
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