What is the architecture of TechExcel CRM?
TechExcel CRM is designed to work as both a Client/Server and a Web-based application. You can choose to deploy the TechExcel CRM Windows Client to your end users with familiar Windows user interfaces, or you can deploy the TechExcel CRM Web so that your users, especially remote users, can use TechExcel CRM with a preferred browser such as Internet Explorer or Mozilla Firefox. Customers can use the Customer Web Portal for self-service activities, such as submitting new issues, checking issue status, sending screen captures, downloading files, engaging in Web conversations with the support team, and more. TechExcel CRM consists of the following applications and add-on modules: • TechExcel CRM Marketing – for marketing campaign management • TechExcel CRM Sales – for sales force automation • TechExcel CRM Service – for customer support and service • TechExcel CRM Customer Web Portal – for customer self-service • Add-on modules • AssetWise – Customer and company asset management • FormWise
