What is the AMS policy regarding the receipt of damaged publications received via UPS?
When a publication shipped via UPS is received in damaged condition; the customer must retain the original packaging, as well as the contents. Upon discussion with AMS Member and Customer Services, a determination will be made as to disposition of the shipment before the return authorization is issued. Commercial Accounts Only : UPS should be contacted immediately to have a representative inspect the shipment(s). If UPS does not declare the shipment(s) received as damaged, the AMS will be unable to accept the return or issue credit for the publication(s) in question. Any publication returned in damaged condition without following the above procedure will be returned to the customer with no credit issued. All returns are to be sent to: AMS Warehouse 35 Monticello Place Pawtucket , RI 02861-3552 All returns must have a copy of the original packing slip and/or a copy of the Return Authorization included with the return. Returns without a valid return authorization number will be declined
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