What is the airline responsible for in the event of a delay or cancellation?
If your group’s flight is delayed or cancelled due to problems with the airline (mechanical issues, etc.), then the airline should take responsibility and offer your group either food vouchers or hotel vouchers for an overnight delay. However, if the delays or cancellations are due to weather conditions or decisions made by air traffic control, airlines are not responsible for the delay because these are circumstances beyond their control. The airline will still help to make alternate arrangements for your group; however, according to most airlines’ policies, this means that they will not provide accommodations for food and/or hotels. If such circumstances arise for your group, VIE will do our best to advise you in this situation.
