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What is the Agent Stats table used for in Interaction Dialer?DGA-20028Interaction Dialer 1.3 GA and Software RevisionsWhat is the Agent Stats table used for in Interaction Dialer?

April 26, 2017agent Dialer GA interaction Software stats Table Used

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What is the Agent Stats table used for in Interaction Dialer?DGA-20028Interaction Dialer 1.3 GA and Software RevisionsWhat is the Agent Stats table used for in Interaction Dialer?

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What is the Agent Stats table used for in Interaction Dialer? • This table is where agent statistics are stored. As agents transition to different call stages (Idle, Connected, WrapUp, DND), a new entry is added to the stat table. • Agent statistics are used to gather data from the campaign for predictive reports.