What is the advantage of having an in-house maintenance department?
Matrix has its own vehicles and tools. The individuals handling each maintenance request are employees of the management firm insuring that we have more control over the entire process which results in better service. We are prompt in our appointments, have greater control over quality, have familiarity with the property, and therefore can expedite repairs. Matrix maintenance personnel know the difference between common area components and those that are the responsibility of the owner to maintain and repair.
