What is the advanced replacement option (ARO)?
A. The advanced replacement option is available in the United States when returning a product to Seagate. For a fee of $19.99, you will receive a replacement drive via 2-day delivery before you send in your original drive. Seagate will include a prepaid return shipping label along with the necessary packaging to return your original drive. Seagate will not charge you for the replacement drive as long as we receive your original drive within 30 days. We accept Visa or MasterCard as payment for the advance replacement option.