What is the ADEN Works CRM module?
ADEN Works is equipped with a CRM (Customer Relationship Management) module which is software that links your phone system (most) to ADEN Works software so when you staff answer the photo the system searches your customer database if it finds the callers phone number it displays their details and the last 10 enquiries/sales. If it doesn’t it records the number on the enquiry/screen so the operator doesn’t have to obtain it. This module then record’s all the details about the phone call such as how long, what the customer enquired about, who the salesperson was, etc. The software then gives you reports which can help train staff, tell you what your hit rate has been, who is the best salesperson at selling certain items and most importantly what wasted phone calls where received.
