What is the added value of selling hallmark flower bulbs for a purchaser?
You do not have to do anything in the area of dealing with complaints. Should a consumer not be satisfied with the product, he can make this known by sending a description of the complaint, of the retail outlet and the packaging to the foundation s claims address. The foundation sees to it that the complaints are dealt with correctly. The operations are supervised by independent inspectors. • How does the procedure of settling complaints work? The consumer can inform the foundation that the hallmark flower bulbs do not meet expectations the moment he comes to that conclusion. It is important that a clear description of the complaint be given AND that the packaging is sent along. The consumer will be sent a confirmation that the complaint is being dealt with and that the supplier will respond/make a proposal within a month with regard to settling the complaint. • What are the activities of the Holland Flower Bulb Hallmark Foundation? The foundation s activities are holding inspections a
