What is the Action Request System?
Action Request System is the premiere application platform and development environment for automating Service Management business processes. The foundation for Remedy’s IT Service Management and Customer Service and Support applications, AR System is also the development environment for thousands of customer and partner-built applications. More than 7,000 customers and 75% of the Fortune 100 companies know that AR System is the fastest, most cost-effective way to automate key business processes and improve service levels throughout their organizations. With its request-centric, forms-driven, workflow-based architecture, the AR System development environment is optimized for efficiencies in automating service-related business processes. Developed for non-programmers, AR System simplifies development tasks through its simple point-n-click, drag-n-drop user interface and includes pre-built service management modules, such as notifications, escalations, and approvals. AR System is compatib
