What is the account administration fee for?
The account administration fee, which was introduced on 4 September 2011, is a daily charge to cover "some of the increased costs incurred in servicing customers". As at 20 April 2012 it was 3.287 cents per day. It is not to be confused with the account establishment fee which covers the cost of establishing a new Alinta account.
The account administration fee applies if you have moved address, or you’re opening a new Alinta account. When the final bill is paid by a customer before they move out of a property, the gas supply for the property is switched off. We do this to ensure that all gas used is billed correctly and paid for by the right customer. If you’ve moved into a new home, you need to open a new Alinta account. The account administration fee offsets some of the costs associated with closing and opening accounts. Find out more about our pricing and fees.
