What is the ABN Client Satisfaction Guarantee?
If a client is not satisfied with the SERVICE provided by Animal Behavior Network, he or she may complete a form describing the circumstances, and with reasonable cause, receive a refund of any money processed within the preceding 30 days. After 30 days no refunds are available. There is no guarantee of behavioral improvement, since there are many factors that influence success rate. The client is purchasing either printed behavior topics, and professional time for analysis, opinion, recommendations, and follow-up. ABN provides services solely to clients with a client’s agreement to hold the behaviorist, veterinarian, and all related parties harmless for any negative outcome.
