What is the 5% Security Fund?
Certain customers, chosen by Cigarettes-Com.Net, have an option to use two types of security service. Each service costs 5% of the order total and provides certain guarantees and benefits. The money is held in the Security Fund, from which the company’s expenses are covered if an insurance case occurs, insuring both the company and the customers. 1) “Guaranteed Urgent Replacement”. How it works: On usual basis parcels are declared lost or stolen only upon 40 days after shipping date. Though the average delivery time is 7-29 days after shipping date, we reserve the right to investigate your case within 10-20 days before making a refund or replacement. Paying 5% of your order total to our Security Fund provides you an option to demand immediate refund or replacement after 21 days from the shipping date. In rare cases the replacement can be shipped within maximum period of 7 days after receiving a claim. The average delivery time of an urgent replacement is 10-14 days and 3-7 days for an
