What is the 360 Degree Feedback going to measure?
Be very clear on what you need, and what you’re going, to measure. For instance, if the 360 Degree Feedback is going to measure leadership or management skills, make sure that the 360 statements are specifically asking about those management skills that are important and relevant for your company. It can also be a useful tool for assessing Return on Investment: if you want to use it for this, make sure you’re linking the questions with your organisation’s revenue or cost saving goals. Read here about how a leading charity uses 360 Degree Feedback as part of its Management Development programme. • Don’t use competency framework statements as your 360 Degree Feedback statements – your 360 Degree Feedback statements need to relate to very specific, observable behaviours. Competency framework statements can sometimes be vague or general, for example, instead of saying: “Strives to continually exceed customer service expectations” (hint: how can you tell if someone strives or not?), we woul
