What is the 1 Year Priority Support and Maintenance option?
At the time of purchase you can extend the standard 3 months maintenance to one year and upgrade the level of support you receive. One year of maintenance entitles you to a free upgrade to the next major version if it is released within 1 year of when you purchased your license. By upgrading to Priority Support you can contact us by telephone if initial fixes or workarounds that we suggest by email are unsuccessful. In addition, your support requests will be given priority over other customers who are using standard support. We will usually be able to respond to your emails and support calls within an hour during the UK working day ( 9 am – 5pm UK time, 4 am to 12 pm East Coast time). Support is still available outside of these hours but it may take us longer to respond; possibly up to 24 hours in some cases. The Priority Support and Maintenance option can be renewed at the end of the first year to maintain the same level of support and maintenance. Please refer to the Upgrades page fo
