What is the #1 reason for lack of competent change leadership?
Exclusive reliance upon rational problem solving is the top reason. Confusing “strong” leadership with rational problem solving — and ignoring the emotion-based reactions all executives, managers, supervisors, and employees have when put under pressure to change — is a huge error. The prescription is to accept the reality of both logical and emotion-based resistance. Then learn the conversation skills necessary to help others dissolve both types of resistance.